What you'll do...
JOB SUMMARY
H&R Block is looking for a talented Product Manager to join the Digital Tax team. This person will be responsible for delivering an outstanding experience for consumers using our H&R Block online and desktop software do-it-yourself (DIY) tax products.
As a Product Manager on the Digital team, you will be accountable for:
Being the heart, mind and voice of the DIY tax preparation consumer.
Working with the Lead Product Manager to define product enhancements to tax topics and other product functional areas as assigned.
Creating and ensuring delivery of consumer-facing product interaction and implementation requirements to meet specific consumer needs.
Ensuring client satisfaction goals are met or exceeded.
Establishing and nurturing relationships with consumers, as well as internal product sponsors, stakeholders, and cross-functional team members.
Product results that are in alignment with business objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Relentless in the pursuit of creating an outstanding tax preparation experience that delights and amazes out clients.
Own overall responsibility for the success of assigned projects.
Understand business goals and client research and data to create hypothesis and define requirements for solving client pain points.
Take an iterative approach to creating a DIY tax experience that is focused on simplifying complex tax topics for ease of use.
Collaborate effectively with designers, researchers, software engineers, QA, customer support, and product management peers to create deliverables to meet product objectives.
Have ability to discuss technical issues at a high-level with engineering and understand design implementation and impact.
Identify and track key success metrics (ex: usage and fallout by tax topic, Net Promoter Score) against product goals.
Other duties as assigned.
REQUIREMENTS
Bachelor's degree in related area, or the equivalent through a combination of education and work experience.
Three to five years experience in product or account management for web-based applications with products/service. The ideal candidate will have experience managing consumer-facing products in the software industry.
Passion for solving problems for customers and their tax preparation needs.
Ability to think creatively.
Very detail oriented.
High-energy, "can do" style that thrives in a fast-paced environment.
Ability to work effectively as part of a team.
Demonstrated decision-making, analytical and problem solving abilities.
Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences.
Effective in a matrix-management environment.
Proficiency with Microsoft Office and product planning tools.
Tax or financial background is nonessential.
What you'll bring to the team...
Education:

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

• 3 years Minimum related work experience
• Proficiency with Microsoft Office software and product planning tools.
• Effective oral, written and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills.
• Demonstrated decision making, analytical and problem-solving skills.
• Introduction to formal product management methodologies.

About H&R Block...
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
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About the Company:
H&R Block